Welcome to Setlink Limited (“Company,” “we,” “our,” or “us”). These Terms and Conditions govern your access and use of our website (www.setlinkltd.com), including:
- Purchasing ELV Systems Products (CCTV, access control, fire safety systems, etc.).
- Requesting installation, consultation, and other ELV services.
- Making inquiries about custom ELV solutions for homes, businesses, and industries.
By accessing this website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
1.Scope of Services
Setlink Limited offers a range of ELV (Extra Low Voltage) systems and solutions, including:
1.1. Sales of ELV systems products through our website.
1.2. Professional installation and integration of ELV systems.
1.3. Consultations for businesses and individuals on ELV needs and system customization.
1.4. Maintenance and after-sales support for existing installations.
Visitors can browse our services, purchase products, or submit inquiries for specific ELV solutions. We will review each request and provide tailored recommendations.
2. User Responsibilities
By using our website, you agree to:
2.1. Provide accurate and truthful information when making purchases, submitting inquiries, or requesting services.
2.2. Use the website lawfully and not engage in fraudulent activities, spamming, or misuse of our inquiry system.
2.3. Understand that inquiries for ELV services do not guarantee automatic approval—Setlink Limited will assess feasibility before proceeding.
2.4. Not attempt unauthorized access to restricted areas of the website.
Violation of these terms may result in the suspension of services and potential legal action.
3. Pricing, Payments & Refund Policy
3.1. All product prices on our website are in NGN (₦) unless stated otherwise.
3.2. Payments are processed through third party payment gateways for security and reliability.
3.3. No refunds are provided after a purchase is completed, except in cases of defective products covered under the manufacturer’s warranty.
3.4. Customers are responsible for providing accurate billing and delivery details.
For custom ELV services, pricing is determined on a case-by-case basis after consultation.
4. Product Warranty & Support
4.1. All ELV products sold come with a manufacturer’s warranty, which varies depending on the product.
4.2. Warranty claims must follow the manufacturer’s terms, and Setlink Limited will assist in facilitating support.
4.3. Setlink Limited does not provide additional warranties beyond those offered by manufacturers.
For installation services, we provide a limited service warranty covering workmanship for a specific period.
5. Data Privacy & Security
5.1. We collect personal data (name, email, phone number, addresses and payment details) solely for processing orders and handling service inquiries.
5.2. Customer data is stored securely and never shared with third parties for marketing purposes.
5.3. Payments are handled via trusted third-party gateways and are encrypted for security.
For full details, refer to our Privacy Policy.
6. Delivery, Installation & Service Availability
6.1. Product delivery timelines vary based on location and stock availability. Customers will receive estimated delivery dates at checkout.
6.2. Installation and ELV services are scheduled after consultation and agreement on project details.
6.3. We currently serve customers in Nigeria and internationally, with service availability depending on project feasibility.
Customers are responsible for ensuring safe and accessible locations for installations and deliveries.
7. Third-Party Services & External Links
7.1 We integrate with third-party payment providers to process transactions securely.
7.2. Our website may contain external links to manufacturers, product partners, or industry resources. We are not responsible for their privacy practices, security, or content.
We recommend users review third-party terms before engaging with external services.
8. Dispute Resolution & Governing Law
8.1. We aim to resolve disputes through negotiation and alternative dispute resolution (ADR) before legal action.
8.2. If litigation is necessary, it will be handled under Nigerian law, and the appropriate courts will be determined based on the dispute’s nature.
Customers must contact us first to resolve disputes before escalating matters legally.
9. Updates to Terms & Contact Information
9.1. We may update these terms periodically, with changes posted on our website. Continued use of our services constitutes agreement to revised terms.
10. Product Information & Disclaimer
10.1. Product prices, offers, and availability are subject to change at any time without prior notice.
10.2. Product images and colors displayed on the website are for illustration purposes only and may not exactly match the actual product due to factors such as lighting, device screen settings, and manufacturer variations.
10.3. Product specifications are subject to modification by manufacturers and may differ slightly from the actual product received.
10.4. While Setlink Limited strives to ensure all product details, descriptions, and pricing are accurate, errors may occur. We do not guarantee that all content on the website is completely free from inaccuracies, and we reserve the right to correct any errors as needed.
All product information is provided “as is,” without warranty of any kind, either express or implied, unless covered under the manufacturer’s warranty.
11. Limitation of Liability
11.1. Setlink Limited is not liable for indirect, incidental, or consequential damages arising from the use of our website, products, or services. This includes, but is not limited to, loss of profits, business disruptions, data loss, or property damage.
11.2. We do not guarantee uninterrupted or error-free access to our website, and we are not responsible for issues caused by server downtimes, cyber-attacks, or technical failures beyond our control.
11.3. Customers are responsible for correct product selection and proper installation/use. We are not liable for damages resulting from misuse, improper installation by third parties, or failure to follow manufacturer guidelines.
For installation services, Setlink Limited ensures professional execution but is not responsible for damages caused by pre-existing site conditions, third-party interference, or failure of other equipment interacting with our systems.
12. Force Majeure (Events Beyond Our Control)
12.1. Setlink Limited is not responsible for delays, failures, or inability to fulfill orders/services due to factors beyond our control, including:
12.2. Natural disasters (floods, earthquakes, fires).
Government regulations or industry restrictions.
Supply chain disruptions or manufacturer shortages.
Cyber-attacks, power outages, or internet failures.
In such cases, we will make reasonable efforts to fulfill commitments but cannot be held liable for delays or losses caused by force majeure events.
13. Customer Responsibilities & Indemnity
13.1. Customers agree to use our products and services responsibly and in compliance with local laws.
13.2. Setlink Limited is not responsible for damages, losses, or legal consequences arising from unauthorized, illegal, or improper use of our products/services.
13.3. Customers agree to indemnify and hold Setlink Limited harmless from any claims, liabilities, damages, or legal fees resulting from violations of these Terms & Conditions.
These liability clauses cover the most critical areas for Setlink Limited’s operations, but depending on the specific risks your business faces, we can refine them further.
Here are additional liability considerations that may be relevant:
14. Third-Party Liability Disclaimer
Setlink Limited is not liable for the actions, policies, or failures of third-party services we rely on, including:
14.1. Payment providers – any unauthorized transactions, delays, or errors caused by these payment platforms.
14.2. Shipping/delivery partners – delays, damages, or losses during transit are the responsibility of the shipping provider.
14.3. Manufacturer warranties – we do not guarantee manufacturer obligations and are not liable for warranty claims denied by manufacturers.
If a third-party service fails, we will assist in resolving the issue, but Setlink Limited is not legally responsible for their actions.
15. Intellectual Property & Website Use Liability
All content, images, and materials on our website are owned by Setlink Limited or licensed appropriately.
Unauthorized use, reproduction, or modification of any content without permission may result in legal action.
We are not liable for user-generated content (e.g., reviews, comments) posted on our website but reserve the right to remove misleading or offensive content.
16. Compliance with Local & International Laws
Setlink Limited operates in Nigeria and potentially international markets. Customers outside Nigeria must ensure that our products comply with their local regulations before purchasing.
We are not liable for any legal restrictions, import duties, or additional compliance requirements in a customer’s country.
17. Product Installation Risks & User-Assumed Liability
If customers choose self-installation or use third-party installers, Setlink Limited is not responsible for damages, malfunctions, or losses caused by incorrect setup.
For Setlink Limited-installed products, we ensure proper installation but are not responsible for:
17.1. Power surges, environmental factors, or tampering that damage the system.
17.2. Failures due to incompatible third-party components.
18. Cybersecurity & Data Risks
While we take measures to protect customer data, Setlink Limited is not responsible for:
18.1. Data breaches caused by cyber-attacks beyond our control.
18.2. Unauthorized access due to weak customer passwords or compromised accounts.
18.3. Customer failure to protect their own devices and credentials when accessing our website.
- Business Continuity & Policy Changes
We reserve the right to change, discontinue, or limit services or product offerings at any time.
Customers agree that Setlink Limited is not liable for losses resulting from changes in business operations, product availability, or updates to policies.
For inquiries or legal concerns, contact us at:
Email: info@setlinkltd.com
Effective Date: 01.01.2025
Last Updated: 01.01.2025