Introduction
At Setlink Limited, we are committed to protecting the privacy and security of our customers’ personal data. This Privacy Policy explains:
- What personal information we collect.
- How we use, store, and protect your data.
- Your rights regarding your personal information.
By accessing our website or using our services, you consent to the data collection and security practices outlined in this policy.
1. Information We Collect
We collect various types of information to provide and improve our services:
1.1. Personal Information You Provide
When you interact with our website or services, you may provide:
1.1.1. Contact Information: Name, email, phone number etc. (for inquiries, orders, and customer support).
1.1.2. Billing & Transaction Data: Payment details processed via our payments processor (we do not store card details).
1.1.3. Service Requests: Installation or consultation details provided by customers.
1.2. Automatically Collected Information
When you visit our website, we may collect:
1.2.1. Device Information: IP address, browser type, operating system, and access times.
1.2 2. Website Activity: Pages visited, time spent on the site, and interaction patterns.
1.2.3. Cookies & Tracking Technologies: Used for website functionality, analytics, and security.
We do not collect or store sensitive financial data—all payments are securely handled by our third-party payment processors.
2. How We Use Your Data
Setlink Limited collects and processes data for the following purposes:
2.1. To Process Orders & Deliver Services – We use your data to fulfill purchases, schedule installations, and provide support.
2.2. To Improve Customer Experience – Analyzing user behavior helps us enhance our website, product offerings, and service quality.
2.3. To Ensure Security & Prevent Fraud – Protecting against unauthorized transactions, data breaches, and cyber threats.
2.4. To Provide Customer Support – Responding to inquiries and resolving service-related issues.
2.5. To Comply with Legal & Regulatory Requirements – Ensuring adherence to data protection laws and financial regulations.
We do not sell, rent, or share your personal data with third parties for marketing purposes.
3. Data Security & Protection
We prioritize data security and implement the following measures:
3.1. Encryption & Secure Storage: All customer data is stored securely with encryption protocols.
3.2. Firewall Protection: Our systems are protected against unauthorized access and cyber threats.
3.3. Restricted Access: Only authorized employees can access sensitive customer information.
3.4. Secure Payment Processing: All transactions are processed via trusted third-party payment gateways.
While we take all reasonable precautions, no system is 100% secure. Customers are encouraged to use strong passwords and avoid sharing personal account details.
4. Use of Cookies & Analytics
We use cookies and tracking technologies to enhance website functionality and user experience.
4.1. Essential Cookies: Necessary for website operation (e.g., login, shopping cart functionality).
4.2. Analytics Cookies: Help us understand visitor behavior and improve site performance (e.g., Google Analytics).
4.3. Security Cookies: Detect and prevent fraudulent activities.
User Control Over Cookies
You can manage or disable cookies through your browser settings. However, disabling cookies may affect website functionality.
5. Third-Party Services & Integrations
To provide a seamless experience, we work with third-party providers, including:
5.1. Payment Gateways: Third-party payment processors for secure payment processing.
5.2. Logistics Providers: Shipping and delivery services for order fulfillment.
5.3. Analytics & Website Optimization: Google Analytics for tracking website performance.
We recommend reviewing the privacy policies of these third parties, as Setlink Limited is not responsible for their data handling practices.
6. Data Retention & User Rights
6.1. Data Retention – We retain customer data only as long as necessary for order fulfillment, service delivery, and legal compliance.
Inactive customer data is securely archived or deleted after a reasonable period.
6.2. Your Rights – As a customer, you have the right to:
6.2.1. Request Access – Obtain a copy of the personal data we hold about you.
6.2.2. Request Correction – Update or correct inaccurate information.
6.2.3. Request Deletion – Ask us to delete your personal data (except where required by law).
6.2.4. Object to Data Processing – Opt out of non-essential data collection (e.g., marketing).
To exercise these rights, contact us at info@setlinkltd.com.
7. International Users & Data Transfers
While Setlink Limited primarily operates in Nigeria, we may serve international customers.
If you access our services from outside Nigeria, your data may be processed in Nigeria or other locations where our third-party service providers operate.
We comply with applicable data protection laws regarding cross-border data transfers.
8. Children’s Privacy
8.1. Our services are not intended for children under 18 years of age.
8.2. We do not knowingly collect personal data from minors.
8.3. If we discover that a child has provided personal information, we will delete it immediately.
Parents or guardians concerned about their child’s data should contact us at info@setlinkltd.com.
9.Changes to Privacy Policy
We may update this Privacy Policy periodically to reflect changes in:
9.1. Business operations (e.g., new services, updated third-party providers).
9.2. Legal & regulatory requirements.
9.3. Security practices to enhance customer data protection.
We encourage customers to review this policy regularly. Continued use of our services implies agreement with any updates.
Contact Information
For any questions or concerns regarding this Privacy Policy, contact:
Setlink Limited
Email: info@setlinkltd.com
Acceptance of Policy
By using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
Effective Date: 01.01.2025
Last Updated: 01.01.2025